FAQ
FAQ
Frequently Asked Questions
Do you have a physical shop?
You can shop for Diskontinu products exclusively on our website, www.diskontinu.com. We do not have physical retail stores at this time.
Do you ship internationally?
Yes, we offer international shipping to many countries. You can check the list of countries we ship to during the checkout process.
How do I track my order?
Once your order has been shipped you will be emailed your tracking information.
Does Diskontinu offer discounts or promotions?
Yes, we run promotions and offer discounts to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers.
Can I make alterations or customisations to my order?
Sorry we do not make changes to garments sold.
How long does shipping take?
If you have ordered with express shipping please note: when ordering with express shipping please know that your package will be shipped out in 1-2 business days. If stated that an item is preorder then this will not include pre-order time.
- If you have placed an order that is preorder (such as our Contrast Denim Jackets) these items may take up to 14 business days to create, not including weekends and/or holidays.
- If you have ordered with standard shipping please allow up to 5 business days for your order to process and ship from our facilities.
- If you are an international order please allow up to 5 business days for your order to process and ship from our facilities.
How is Diskontinu ensuring sustainability?
We produce our clothing in limited quantities. This approach ensures that we only make what is in demand, reducing the risk of overproduction and excess inventory that often leads to waste in the fashion industry. Also by focusing on quality craftsmanship and materials reduces the need for frequent replacements and contributing to long-term sustainability.
Can I cancel or modify my order?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
How long will my made to order items take to ship?
Made to order items (pre-order items) generally have a processing time not including shipping time. Please refer to the garment (you have bought on our site for processing times.
Are duties and taxes included?
Diskontinu is not responsible for duties and taxes I’m regards to international orders. Please advise that all prices are pre-tax and buyers will be responsible for duties and taxes of orders.
Can I return my order?
Please refer to our shipping policy linked at the bottom of our website for more information.